Frequently Asked Questions

We dispatch when snowfall reaches 5 cm — the standard trigger depth for residential snow clearing in Winnipeg. During heavy or continuous snowfall events, we may make multiple passes to keep your property clear.

Seasonal contract customers are prioritized on our route. Most properties are cleared within 4–8 hours of reaching the trigger depth. During major storms affecting the entire city, timing may extend — but we communicate proactively if delays are expected.

We typically operate between 5:00 AM and 10:00 PM during active weather events. Our goal is to have your driveway clear before your morning commute. We avoid early-morning operations that would disturb neighbours with equipment noise before 5 AM.

Yes, we operate in cold weather — Winnipeg winters demand it. However, during Environment Canada extreme cold warnings (below -35°C with wind chill), we may adjust timing for crew safety while still ensuring your property is cleared within a reasonable window.

A seasonal contract covers unlimited clearing for the entire winter at one upfront price — best value for homeowners who want set-it-and-forget-it service. Per-visit means you pay each time we come out, with no commitment — ideal for occasional needs or snowbirds who aren't home all season.

The ranges on our pricing page are realistic examples. Your personalized quote confirms exact pricing based on your specific property — driveway size, walkways, salting needs, and location. Once you accept a seasonal contract, that price is locked for the season.

Our season typically runs from November 1 through March 31, aligned with Winnipeg's snow season. Exact dates may adjust slightly based on early or late-season weather — we'll confirm in your contract.

Seasonal contracts are commitments for the full season. If you need to cancel due to a move or exceptional circumstances, contact us directly — we'll work with you fairly, though partial refunds depend on services already rendered.

We use rubber-edged plows and set blades to avoid contact with driveway surfaces. We also mark sprinkler heads, landscape edges, and other obstacles during onboarding. We're fully insured — if damage occurs, we'll make it right.

For seasonal contract customers, end-of-driveway windrow clearing after city plows pass is included. We'll return to open your driveway access once the city has plowed your street. Per-visit customers can request this as an add-on.

It's helpful but not required. If you have landscaping close to your driveway, sprinkler heads near the surface, or decorative stones at the edges, let us know during onboarding and we'll note them on your property file.

Yes. We offer pet-safe de-icing products that are gentler on paws and safer for pets who walk on treated surfaces. Request this when getting your quote — it's available as an add-on for both seasonal and per-visit service.

We use products appropriate for residential surfaces. For newer concrete (less than one year old) or sensitive interlock, let us know — we can adjust products or skip salting on those areas to prevent surface damage.

Fill out our quote request form, call us at (204) 390-5658, or email [email protected]. We'll confirm pricing and send a simple agreement. Once signed, you're on the route.

We recommend signing up before November to guarantee route placement. We may accept new customers mid-season if capacity allows, but pricing may differ and route priority goes to early sign-ups.